Shipping And Returns

Do you ship to my country?
  • We do ship worldwide, but not all products can be shipped to all countries, some products have shipping restrictions.
  • Be aware that it is the customers responsibility to order only those products that are legal in their country.
  • But we also ship this illegal products to countries that the product is illegal bu it ill be costly, contact us and we will instruct you on the that.
  • Some countries are not aware of the legal status of our products and in some  of our states. For more information, we would like to direct you to the website of your government.

Your shipping address

Make sure that the shipping address you provide is a correct,residential or a company address.
Do not use a PO-box, Post-office or pack stations as a shipping address. These addresses cannot be delivered to.

Please double check your shipping address when you make an order!

  • Make sure you provide a full name, street name, house number, zip/postal code, city and country. (for addresses without postal codes, use 0000).
  • For delivery outside the USA it is recommended to include your phone number in the checkout form under your address details so the delivery company can contact you if needed.
  • When the order is shipped the address can not be changed!
  • When you make an error in the shipping address, contact us as soon as you can to change it. After the order has been shipped, we cannot make changes.
  • Your order will be returned to us and we can send it again after you pay the new costs for shipping it again.
When will i recieve my order?

When we receive your payment, you will receive a status update by email and your order will be processed.
Your order will be shipped the same or next business day. If the products you ordered are in stock.
After the order is handed to the shipping company you will receive another email with a tracking code.
The provided tracking code will inform you about the estimated date of delivery of the package at your address or pickup location (in case you prefer UPS Access Point as shipping method).

Discrete packaging

There is no indication on the outside of the parcel what the contents is. The packages do not contain invoices, packaging lists or instructions. These are only available in digital format. A copy can be requested at any time.
Note: When shipping outside of the United States, we are obliged to put an invoice on the outside of the parcel that has been generated by UPS. Grow kits and spores are mentioned as Student Mycology Products or Student Microscopy Set and the prices are ex VAT / TAX. Customers outside the United States might be charged additional import rights and TAX upon delivery.

Which Shipping Methods are Available

We offer you the lowest price possible to ensure you get your parcel delivered on time and undamaged.

Access point

Collect your package from a nearby UPS access point location at a time suitable for your schedule:

 

Receive automatic an email or text alert when your package is ready for collection
You can follow the status of your shipment with a supplied tracking code
Important; if you are going to collect your parcel, make sure that you bring an official form of identification or government-issued ID that matches the name on the parcel. If you do not bring it on pickup, you will not get your parcel. Not available in every country.

Standard

Fast shipping: Parcels arrive quickly and are offered upon to three times in case the recipient is not at home.
You can follow the status of your shipment with a supplied tracking code.

Express saver

Receive your package within one business day. Available for all non United States destinations.
You can follow the status of your shipment with a supplied tracking code.

Post NL

Your package will be shipped with PostNL or a company contracted by PostNL, for example DPD, GLS,FED EX,DHL or MRW.

You can follow the status of your shipment with a supplied tracking code.

UPS Standard and UPS Access Point Look


Look at the picture below to see how many business days it will be for your parcel to arrive when you choose for the UPS Standard service or UPS Access Point. for USA,EUROPE and others.

UPS Standard and UPS Access Point Look

Look at the picture below to see how many business days it will be for your parcel to arrive when you choose for the UPS Standard service or UPS Access Point. for USA,EUROPE and others.

UPS

PostNL

Below you will find the indication shipping carriers provides on the transit days. Note that this is only an indication, Actual shipment might take longer or could go faster. It might be possible that we do not ship to the countries below, or the shipping method is not available for your country.

UPS

POSTAGE TIME ON TRANSIT

TABLE

 


 Country               |            Days in transit             |         Country         |          Days in transit


   
   Andorra                              2 – 3                                 Liechtenstein                3 – 4
    Austria                               2 – 3                                 Lithuania                      5 – 12
   Belgium                              2 – 3                                 Luxembourg                 2 – 3
   Bulgaria                              3 – 9                                 Macedonia                    5 – 9
    Croatia                               3 – 9                                  Malta                           5 – 7
  Czech Republic                    3 – 6                                 Monaco                        2 – 3
   Denmark                             2 – 3                                 Norway                        3 – 4
   Estonia                                3 – 7                                 Poland                          5 – 6
   Finland                                2 – 3                                 Portugal                       4 – 5
   France                                 2 – 3                                 Romenia                       3 – 9
   Germany                             2 – 3                                 Serbia                           3 – 9
   Greece                                5 – 7                                 Slovenia                        3 – 9
   Hungary                              6 – 7                                 Slovakia                        3 – 9
   Iceland                                3 – 5                                 Spain                             3 – 4
   Ireland                                 2 – 3                                Sweden                          2 – 3
    Italy                                    3 – 4                                Switzerland                     2 -3
   Latvia                                  5 – 10                                Turkey                           5 – 7